Improving Public Sector CX
Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies. The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new...
Government Customer Experience & Engage...
As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...
June 6, 2024
Organizer:
Carahsoft Location:
Washington, DC
Granicus GE3 Summit
Discover the latest innovations from government leaders and industry experts. GE3 is an in-person seminar for government professionals focused on Experience, Engagement, and Enrollment: The leaders responsible for engaging stakeholders and audiences, building subscribers, driving adoption, and enrolling customers in benefits programs. The summit features some of the premier personalities and experts behind the gold standards of custome...
June 25, 2024
Organizer:
GRANICUS Location:
Washington, DC, DC
Vision Federal Market Forecast Conference
The Vision Federal Market Forecast is the ONLY non-profit federal market forecast that addresses the defense, civilian, and federal IT markets. In its 59th year, the Vision Conference is where industry and government convene to present and discuss the results of the Vision Federal Market Forecast. The Forecast delivers insights from hundreds of government executives, think tank experts, congressional staff and Wall Street analysts who take par...
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